FAQ

Yes and these warranty extensions are detailed on the relevant product installation sheet or web page.

This first point of contact should be the place of original purchase, after which they will be responsible to coordinate the warranty communication with the SAL Commercial Customer service team.

Absolutely, careful attention is required when installing exterior products to ensure the designated aiming orientation is correct and allows for the natural cleaning of debris/dust from the glass visor surface, in particular when aimed in an upward direction. Products aimed in an upward direction can result in a build-up of dirt on the glass visor, which in turn can thermally stress the product if it is not routinely cleaned. Any aiming restrictions can be found with the installation instructions located in the product carton and or on the relevant product web page.

Yes.

Yes

Yes

Yes

Light Emitting Diode, with the first (red) visible spectrum LED being invented in 1962 by Nick Holonyak

(MEPS) Minimum Energy and Performance Standards is a Commonwealth Government Greenhouse and Minimum Standards Act, which focusses on the reduction of inefficient electrical sources, one of which is traditional Lighting equipment.

Regulated products for Lighting are: Fluorescent lamp ballasts, linear fluorescent lamps, transformers and converters for halogen lamps, compact fluorescent lamps and incandescent lamps. For more information on MEPS www.energyrating.gov.au/products/lighting

The simple answer is Yes. Electrical products are just like your vehicle when it comes to maintenance requirements. They both collect dust and require cleaning and they both have components that require routine inspection and adjustments. Please refer to any specific maintenance instruction on the SAL Commercial installation sheet or web site.

This mark, which is mandatory for in-scope lighting and electrical products in Australia, which confirms the product complies with applicable safety and EMC standards.

Suppliers Declaration of Conformity. A SDOC is typically a document that a supplier generates to confirm mandatory safety and performance testing for a particular product has been completed, in lieu of distributing expansive original test reports, which generally are best read by qualified persons. At a minimum a SDOC for lighting equipment should present the relevant Safety and EMC test reports and test report numbers, together with the relevant model numbers of the equipment being offered. The SDOC should be supplied and endorsed by the authorised supplier of the equipment.

ElectroMagnetic Compatibility, which defines the use of different electronic devices (such as electrical appliances, medical equipment, LED’s and drivers etc) to operate without interference with other devices. This is a mandatory label (and testing) requirement for Australian Lighting equipment covered by AS/NZS CISPR 15. ACMA also recognise equivalent standards CISPR 15 and EN 55015.

This is a product that requires the installation of an earth to be compliant to AS/NZ 3000.

This is a product that does not require the installation of an earth to be compliant to AS/NZ 3000, as the product is a double insulation product.

This is an emergency light that remains ON at all time and remains ON during a supply failure for the designated time as per AS 2293. Maintained lights are typically (but not limited to) EXIT signs.

A non-maintained emergency light is one that is only used (on) for emergency lighting, hence in the event of a mains (supply) failure, the emergency light source will be activated.

In line with SAL Commercial standard terms and conditions of sale the standard warranty is twelve (12) months, unless stated otherwise on the product installation sheet and web page.

The mandatory luminaire general requirements and testing is covered by AS/NZS 60598.1:2013. This standard addresses essential electrical and operating performance tests for a lighting product, which is a must when selecting lighting products.

This standard is in addition to specific product standards such as AS/NZS 60598.2.2-2016 and AS2293.1.2005 Emergency Lighting as an example.

As a minimum you should find all necessary electrical data to allow you to be informed about the electrical characteristics of the product to enable a safe and compliant installation such as RCM mark, company logo, voltage, line current, power, frequency, power-factor, country of origin, IP rating, batch number ta rating, cover ratings if applicable.

SAL Commercial has customer service centres in Brisbane, Sydney and Adelaide.

Electrical safety regulations – www.erac.gov.au
 

State based electrical regulators – see local State Electrical Authority for details.
 

Electro-magnetic compatibility regulations – http://www.acma.gov.au

ACMA LED specific advice regarding interference - www.acma.gov.au/theacma/led-globes-and-tv-reception

Energy efficiency regulations – http://www.energyrating.gov.au

This information can be found on the product installation sheet located in the product carton or relevant product web page.

40 Biloela Street Villawood NSW 2163.

Simply follow the enquiry form on the WARRANTY page of this web site and a SAL Commercial team member will review the request and confirm the offer via a return email.

It is the Australian Communications and Media Authority (ACMA) who is responsible for administering the mandatory electromagnetic compatibility (EMC) regulatory arrangements for electrical and electronic devices supplied to the Australian market.

There many reason why to use an LED light source, however the two (2) headline reasons are;

(1) a significant reduction in electrical energy to achieve the same value of illumination and

(2) a significant reduction in operating costs.